InvGate

Overview

InvGate is a Buenos Aires-based software company selling IT service management (ITSM) and IT asset management (ITAM) products to enterprises and mid-sized organizations with 50 to 50,000 employees (TechCrunch). The company was founded in 2009 by co-founder and CEO Ariel Gesto and then operated for 14 years without any outside investment before taking institutional capital (TechCrunch). Its stated founding idea, recorded in an independently audited company report, was that the usability improvements becoming common in consumer software could replace cumbersome business IT products with simpler ones aimed at younger, more modern organizations (InvGate SOC 2 report).

The product platform

InvGate builds two product lines that it regularly sells together as a bundle (InvGate SOC 2 report). InvGate Service Desk is a service management system for handling employee or customer requests and incidents, built around a web-based self-service portal where requests are routed to the right teams, with workflow automation and visibility into team workload and customer satisfaction (InvGate SOC 2 report). InvGate Insight and InvGate Assets form the IT asset management side: a central platform for discovering and inventorying devices on a company network, tracking configuration changes, and monitoring compliance requirements (InvGate SOC 2 report). Both product lines are delivered either as cloud SaaS or as on-premises software, and they are marketed together with newer automation, low-code, and AI-powered capabilities (InvGate SOC 2 report; TechCrunch).

The company’s pitch is to be a simpler, cheaper alternative to established ITSM vendors: Gesto has said InvGate started by serving large Latin American corporations and then expanded into the United States, Europe, and the Middle East with customers wanting “a superior alternative to the complex and costly incumbent ITSM vendors” (Pulse2). In August 2025, InvGate announced it had been named a 2025 Gartner Peer Insights Customers’ Choice for IT Service Management Platforms, based on verified end-user feedback, with an overall rating of 4.9 out of 5 stars from 73 reviews and a 94% willingness to recommend as of May 31, 2025 (Business Wire). That announcement is company-issued, so the rating reflects what InvGate reported about the Gartner program rather than an independent finding.

Fourteen years bootstrapped, then a $35 million round

In July 2023, InvGate raised $35 million in what was its first institutional funding round, led by Riverwood Capital with participation from Endeavor Catalyst, a firm Gesto said he had known for years before the investment (TechCrunch; ReadWrite). The round followed what the company reported as consistent 60% year-over-year growth over the previous three years, and Gesto said the company was on the same track for the current year (TechCrunch). At the time, InvGate reported customers in 57 countries, with a client list including the U.S. Army, NASA, Globant, KPMG, Toyota, Arcos Dorados, and Grupo Coppel; most customers were in Latin America and the United States, and the company had local operations in Buenos Aires, Mexico, the United States, and the United Kingdom (TechCrunch). Gesto said the new capital would go into global expansion through customer acquisition and new local offices, plus hiring for product and technology development, explaining that customers had been asking why the company stayed “virtually unknown in the market” and that the moment to scale had arrived (TechCrunch).

Operations, compliance, and scale

By early 2024, InvGate’s own audited disclosures described a company of about 200 people serving customers in more than fifty countries across finance, manufacturing, retail, oil and gas, healthcare, education, government, military, and aerospace, with subsidiaries in the United States, Mexico, and Spain (InvGate SOC 2 report). Its production environment runs on Amazon Web Services, with servers in a dedicated virtual private cloud in the US-West region and backups in Amazon S3 (InvGate SOC 2 report). In February 2024, the independent auditor Sensiba issued a SOC 2 Type 2 report on the company’s service and asset management platform, giving an unqualified opinion that its controls were suitably designed and operated effectively for security, availability, and confidentiality over the period from November 2022 to November 2023 (InvGate SOC 2 report). Earlier, in April 2020, the company had run a COVID-19 response program offering any organization free cloud-based Service Desk licenses for 120 days, free access to all products for at least six months for groups working directly on pandemic response, and 90 days of free additional licenses for existing customers; the same release claimed more than 3,000 customers worldwide and offices in the United States with partners across Europe and Australia (PRWeb).

What this profile does not claim

This profile does not resolve a founding-year discrepancy: TechCrunch and InvGate’s own audited SOC 2 report say the company was founded in 2009, but a company-issued 2020 press release says Ariel Gesto founded it in 2004. The 2009 date is used here because it has independent and audited support; the 2004 claim is recorded in the open items above. The profile does not independently verify the reported 60% growth rate, the named customer list, or the country counts, which differ across sources (57 in 2023 reporting versus “over fifty” in the company’s own 2024 report). Evaluative language such as “leading,” “world-class,” or “superior alternative” comes from company statements and investor quotes, not from independent assessment, and the Gartner recognition is reported as the company announced it. Revenue, valuation, and current headcount figures from company-directory sites were not used because they could not be verified against a citable source read in full.